Shipping & Payment

PAYMENT TERMS
With us you can pay by card, Paypal, Klarna or VIPPS. Fast, safe and easy.

SHIPPING
We have free shipping over NOK 1.000 and free returns on all orders in Norway. Always check the goods when you receive them. If the goods were damaged in  transport, this must be reported to the delivery location on the day the goods are received.

Parcels that, contrary to expectations, are not picked up and are therefore returned to us will be charged for the costs this entails. Up to NOK 500 in Norway.

RETURN
You always have 14 days  right of return when you shop with us. You are allowed to change your mind. The cancelation period runs from the day you receive the item. Always keep the original packaging until you have decided to keep the product.
If you want to cancel your purchase, we will pay the shipping cost if you use our return shipping label that is attached to the shipment. Fill in the attached return form or print a return form from our website. Fill in the necessary information. Remember to fill in the order number and reason for return. Stick the attached return shipping label on the package and send the item together with the completed form to:

Streamlines AS c/o Kanmer AS
Postboks 59
Runnivegen 45
2150 Årnes
Norge / Norway

COMPLAINT
Are your items damaged? Please take a picture and send us an e-mail to info@streamlines.no and we will be happy to help you. You can either get the item repaired, exchanged or the money returned, depending on the specific situation. Complaints must be made within a reasonable time after you have discovered the defect in the item.

We will refund shipping costs that you may incur in connection with the return of the item, when the complaint is justified.

When you want to complain about a product, always contact us by e-mail to info@streamlines.no before sending the item, and we will help you.
If it concerns transport damage, the deadline in point 2 applies. The damage must be reported on the same day that the goods are received.


CUSTOMER SERVICE

Streamlines AS
org.nr: 926 293 354
info@streamlines.no

Postal address:
Streamlines AS
Vollsveien 179
1359 Eiksmarka
Norge / Norway