PAYMENT TERMS
With us you can pay by card, Paypal, Klarna or VIPPS. Fast, safe and easy.
SHIPPING
We offer free shipping on all orders over 1.000 NOK / 100 EUR / 100 USD.
Always check the goods when you receive them. If the goods were damaged in transport, this must be reported to the delivery location on the day the goods are received.
RETURN
You always have 20 days right of return when you shop with us. You are allowed to change your mind. The cancelation period runs from the day you receive your items. Always keep the original packaging until you have decided to keep the product.
Returns inside Norway
We offer free returns on all orders in Norway if you use our return shipping label attached to the shipment.
Please use the attached return form. If missing contact our customer service at info@streamlines.no and we will send it to you. Fill in the necessary information and please remember to fill in the order number and reason for return.
Stick the attached return shipping label on the package and send the item together with the completed form to:
Streamlines AS c/o Kanmer AS
Postboks 59
Runnivegen 45
2150 Årnes
Norge / Norway
If you wish to make a return from outside Norway
Please contact our customer service at info@streamlines.no and our Customer Care Team will send you a return form and give you all the information needed.
Returns on international orders have a cost of 25 EUR /25 USD.
Once the return is received and approved for a refund, you will get notified via your registered e-mail address.
Please note that your return shipping fee will be deducted from your refund.
If you have any other questions regarding returns and exchanges, please contact our Customer Care Team at info@streamlines.no
COMPLAINT
Are your items damaged? Please take a picture and send us an e-mail to info@streamlines.no and we will be happy to help you. You can either get the item repaired, exchanged or the money returned, depending on the specific situation. Complaints must be made within a reasonable time after you have discovered the defect in the item.
We will refund shipping costs that you may incur in connection with the return of the item, when the complaint is justified.
When you want to complain about a product, always contact us by e-mail to info@streamlines.no before sending the item, and we will help you. If it concerns transport damage, the deadline mentioned above applies. The damage must be reported on the same day that the goods are received.
Parcels that, contrary to expectations, are not picked up and are therefore returned to us will be charged for the costs this entails.
CUSTOMER SERVICE
Streamlines AS
org.nr: 926 293 354
info@streamlines.no
Postal address:
Streamlines AS
Vollsveien 179
1359 Eiksmarka
Norge / Norway
